Accessing Email Attachments Files

  • RUPERT_WAKEFIELD
    Asked on February 25, 2021 at 7:06 AM

    Hi Guys,


    We are using the system - which is great - but a few questions.


    1 - When we ask the system to attach PDFs to the notification email - nobody that receives the notification email can open them - we get a jotform page saying whoops - not available - do we need to change a setting etc?


    Also with images on the notification email - is there a way to access them by the people getting the email - the link is there but they don't work for them to access?

  • Safak JotForm Developer
    Replied on February 25, 2021 at 8:01 AM

    Hello RUPERT_WAKEFIELD,

    You should change your privacy settings for showing attach PDF files.

    1. Login to your JotForm Account. Open your account settings page and uncheck the Require log-in to view the uploaded files box if it's checked. Settings page direct URL is https://www.jotform.com/myaccount/settings1614257925 60379f054650c 1 Screenshot 10
    2. Require log-in to view uploaded files box is uncheck, after your click.1614257947 60379f1beaba1 2 Screenshot 21


    If you require further assistance, please feel free to contact us.