What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to successfully renew my subscription.

    Asked by yovia on November 18, 2013 at 09:46 AM

    I would like to speak to someone about my account. We have gotten a flurry of cancellation notices and refunds and reactivation emails after updating our credit card in your system. I DO NOT wish to cancel our accout, and have not been successful in reactivating through your site. Please call me directly. 904-881-1347 or 904 853-6900.

    Thank you -

    Tiffany Hartman

    Yovia, LLC

    Emails cancellation site credit
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 18, 2013 at 11:29 AM

    We do not offer phone support. However, I've investigated your records

    The cancellation notices were given to you upon each attemp to charge your old credit card that our Payment processor BlueSnap would perform

    Upon your credit card was renewed,  a new subscription was generated (this is bug we have already reported) So we apologize for that. 

    Subscription ID 26946660  Visa : XXXX-XXXX-XXXX- 2185

    Subscription ID  24794896 Visa : XXXX-XXXX-XXXX- 7916

    Can you please confirm to us which credit card you would like to keep?

     

     

     

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 18, 2013 at 12:48 PM

    Ok, for now, I've reactivated subscription for CC- 2185

    The next coming charge should be on Dec 4.  Let me know if that is not the correct one so I can switch to the other one