Whoops message when opening the upload file

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    Kelly 
    Asked on February 25, 2021 at 09:26 AM

    Hello


    I am completing an application using jotform and the application requires me to upload pdf attachements. When I try to go back and double check my loads for accuracy I get the Whoops message. How can I check them?


    This is URGENT as I have a deadline to complete

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    Nik_M
    Answered on February 25, 2021 at 12:31 PM

    Apologize for the inconvniance this may have caused.

    This issue could be related to the Privacy "Require log-in to view uploaded files." option of the account on which the form was created, so I would suggest you to report the issue to the form owner.

    You can also remove the uploaded PDF files and re-upload them.

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    Tash 
    Answered on February 25, 2021 at 01:14 PM

    Greetings,

    I am also completing an application using jotform and the application requires me to upload pdf attachments. When I click on the uploaded file to see if it actually uploaded, I receive the Whoops message. How can this be fixed or ensure that the recipient is able to download the pdf files.

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    Nik_M
    Answered on February 25, 2021 at 03:05 PM

    @Tash 

    Please note that Jotform is an online form builder: Jotform FAQ

    The form you are filling was created by one of our users, and the issue could be related to the Privacy "Require log-in to view uploaded files." option of the form owner's account. Please report the issue to the form owner or re-upload PDF files.