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    How to add a company logo to the responder email without breaking the autohide empty email function

    Asked by johnbluhm on November 18, 2013 at 10:26 AM

    Hi.  I have a form that sends results to responder emails.  The form also used the hide-all-blank-fields feature (Preferences - Advanced Setting), which requires the Default responder email format only.  When I insert a logo or logo link or anything that changes the email form/format, the results email will include all the blank fields.  Is there another way around this restriction?  We need to have our Company logo on the email form.  Thanks.

    Page URL:
    http://form.jotform.us/form/33165366002143

    Screenshot
    email Emails email form email format
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    JotForm Support

    Answered by Welvin on November 18, 2013 at 12:09 PM

    Hi,

    Thanks for contacting us. Unfortunately, changing or modifying any part of the notification/autoresponder email body would make the Auto Hide Emty Fields function to stop from working. If you want to add your own company logo, I would suggest to disable auto hide empty field function so you will get all the form entries.

    Thanks