What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded Form doesn't load

    Asked by Jeree on November 18, 2013 at 02:49 PM

    We have Problems with your Form. 

    it should be loading on http://on.fb.me/181vBTn but it doesn't. 

    We are paying you for this service, so it's very unprofessional when it doesn't work.

    Please fix this Problem as soon as possible, we are losing money thru this problem...

     

    problem FB doesn't work
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 18, 2013 at 03:57 PM

    Hi there,

    Thank you for contacting us.

    Let us please inform you that the problem is not related to Jotform. The problem is with the 3rd party app you are using for embedding the form to your Facebook page. You used, Static HTML Iframe App as instructed on the guide. We have just confirmed that there are few users reporting this on the static app FB page, and they're all waiting for updates. The Static HTML Staff are also investigating this issue right now, they said this is related to FB glitch. As soon as we get updates about this, we'll let you know here. 

    You can also check their page here: https://www.facebook.com/StaticHtmlThunderpenny

    However, if you don't like to wait any further, you can switched to any iframe app available like https://apps.facebook.com/iframehost/.

    Thank you!