Embedded Form doesn't load

  • Profile Image
    Jeree
    Asked on November 18, 2013 at 02:49 PM

    We have Problems with your Form. 

    it should be loading on http://on.fb.me/181vBTn but it doesn't. 

    We are paying you for this service, so it's very unprofessional when it doesn't work.

    Please fix this Problem as soon as possible, we are losing money thru this problem...

     

  • Profile Image
    EltonCris
    Answered on November 18, 2013 at 03:57 PM

    Hi there,

    Thank you for contacting us.

    Let us please inform you that the problem is not related to Jotform. The problem is with the 3rd party app you are using for embedding the form to your Facebook page. You used, Static HTML Iframe App as instructed on the guide. We have just confirmed that there are few users reporting this on the static app FB page, and they're all waiting for updates. The Static HTML Staff are also investigating this issue right now, they said this is related to FB glitch. As soon as we get updates about this, we'll let you know here. 

    You can also check their page here: https://www.facebook.com/StaticHtmlThunderpenny

    However, if you don't like to wait any further, you can switched to any iframe app available like https://apps.facebook.com/iframehost/.

    Thank you!