Jotform Payments : Editing Product List Consistently Creates New PDF Invoice

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    ndaddtreasurer
    Asked on February 25, 2021 at 11:37 PM

    I don't know how i ended up with so many copies of the "simple invoice", but even after spending an hour deleting them, they are not going away.

    Screenshot
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    sylas
    Answered on February 26, 2021 at 05:41 AM

    Hi ndaddtreasurer,

    Sorry for the inconvenience. I am sorry about the issue you have encountered. I cloned your form and tested, and I was able to replicate it. I escalated this issue to our development team. However, I can't give you an ETA on it, as it depends on their workload. We will inform you on this thread if they have any updates.

    As a workaround, you can disable invoice under Product List Settings > Invoice and delete other invoices until one left. Editing Product List would create a new invoice, so you need to disable it for now.

    1614336037_6038d0252c0c7_delete_pdfs.gif

    Do not hesitate to contact us if you have any further questions.

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    olivia
    Answered on March 11, 2021 at 03:30 AM

    Hello,

    The issue should be fixed.

    Thank you.