Stripe Integration not allowing to enter credit card number

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    jdifilippo
    Asked on February 26, 2021 at 08:49 AM

    Hi


    I have a form with stripe integration and it stopped working. We can no longer add in credit card number.

  • Profile Image
    Sam_G
    Answered on February 26, 2021 at 09:50 AM

    Hi Jdifilippo,

    Can you please try to disconnect from Stripe, and connect again.

    You can do it by clicking the Disconnect button in the Payment settings.

    106551_screenshot_105.png

    Please let us know if this worked for you.

    Thank you for your cooperation. 

  • Profile Image
    jdifilippo
    Answered on February 26, 2021 at 10:22 AM
    Hi
    I tried that and it did not work. It does not let me type in my credit card
    payment.
    Julie DiFilippo
    Head of School
    www.bellesiniacademy.org


    ...
  • Profile Image
    Sam_G
    Answered on February 26, 2021 at 11:49 AM

    Hi Jdifilippo,

    Upon checking, the Stripe payment integration is not visible.

    I have cloned and tested your form.

    I have added the Stripe payment integration and it allows me to add credit card details.

    1614357710_603924ce4d77f_

    Here's my cloned form: https://form.jotform.com/210564762455963

    Kindly check and let us know if the issue persists.