Stripe Integration not allowing to enter credit card number

  • jdifilippo
    Asked on February 26, 2021 at 8:49 AM

    Hi


    I have a form with stripe integration and it stopped working. We can no longer add in credit card number.

    Page URL: http://form.jotform.com/210276815960054
  • Sam_G
    Replied on February 26, 2021 at 9:50 AM

    Hi Jdifilippo,

    Can you please try to disconnect from Stripe, and connect again.

    You can do it by clicking the Disconnect button in the Payment settings.

    106551 screenshot 105 Screenshot 10

    Please let us know if this worked for you.

    Thank you for your cooperation. 

  • jdifilippo
    Replied on February 26, 2021 at 10:22 AM
    Hi
    I tried that and it did not work. It does not let me type in my credit card
    payment.
    Julie DiFilippo
    Head of School
    www.bellesiniacademy.org


    ...
  • Sam_G
    Replied on February 26, 2021 at 11:49 AM

    Hi Jdifilippo,

    Upon checking, the Stripe payment integration is not visible.

    I have cloned and tested your form.

    I have added the Stripe payment integration and it allows me to add credit card details.

    1614357710 603924ce4d77f Screenshot 10

    Here's my cloned form: https://form.jotform.com/210564762455963

    Kindly check and let us know if the issue persists.