Fix Jotform code on our website.

  • Profile Image
    apagel
    Asked on February 26, 2021 at 10:31 AM

    So, I create an updated form. I disable the old one. I embed the "snippet of code" on the form page on my website to activate the form.

    Now I have TWO forms on the page - new one at the top and the old (disabled) one below it.

    How do I get rid of the old one?

    tao (I am NOT "apagel", BTW. I logged in on my own account, but that name popped up)

    (It's a WP platform and I'm stuck using Divi Builder)

  • Profile Image
    Nik_M
    Answered on February 26, 2021 at 01:09 PM

    You need to remove the embed code of the other form from your website.

    Also please note that you are logged into the account apagel and that both forms that are embedded on the webpage you are shared are located on that account.

  • Profile Image
    apagel
    Answered on February 26, 2021 at 09:35 PM

    That's what I was asking you is "how to do that". Because when I look at the code, it includes everything, all the source HTML for the entire form. Where do I find the other embed code, because nothing there looks similar to the stuff I embedded this AM?

    I'm trying to reverse engineer some stuff that "apagel" did. He is no longer with the organization. I'll figure the login stuff later.


    tao

  • Profile Image
    gerardw
    Answered on February 27, 2021 at 05:15 AM

    Go to the page source code and delete the code as shown below from <script> to </script>

    1614420872_603a1b883028a_2702_12.png

    This looks like the form from 2019.

    I hope this helps.

  • Profile Image
    apagel
    Answered on February 28, 2021 at 05:05 PM

    OK. I finally found what you pointed out. It doesn't show up in Divi Builder in the Form panel. But it shows up in the source code for the entire page in the browser controls. But I can only SEE it. I cannot EDIT it. Know of a hack from within Wordpress, bypassing Divi?

  • Profile Image
    Sigit_W
    Answered on February 28, 2021 at 08:58 PM

    Greetings,

    Unfortunately, I am not familiar with Divi Builder.

    Allow me some time to consult with the team.

    Regards.

  • Profile Image
    apagel
    Answered on March 01, 2021 at 10:03 AM

    I'm looking for a miracle myself. I'll let you know if I find anything.

    I may also have to rebuild the page from scratch. We'll see.

  • Profile Image
    Nik_M
    Answered on March 01, 2021 at 11:13 AM

    Please check if the following tutorial can help you to locate the code: https://www.elegantthemes.com/documentation/divi/code/

  • Profile Image
    apagel
    Answered on March 02, 2021 at 10:56 AM

    OK. I got it figured out. Instead of just trying to embed the "snippet" of code (default option), I copied and pasted the entire code for the form into the portal on my site (in Divi builder).

    Worked like a champ.

    You might want to hang onto this for your support database. Consider this ticket closed.


    Thanks,


    tao