My form won't always load

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    Matt_Naylor
    Asked on February 26, 2021 at 10:31 AM

    My web developer has embedded my form on this page: https://communityrelief.net/ignite/

    If you click on the Registration tab, the form is embedded using Javascript.

    However, this hasn't loaded for everyone. While hasn't had any problems viewing the form on any of his devices (and on different networks), some can't see it at all.

    Today, he tried an iFrame method. He then called one of the people who couldn't see it using Java, and they still couldn't.

    For now, he reverted back to the script embed and put a link to the form link itself above the form (see the text in red). For now, this is a work around, but not the preferred long term solution.

    The only thing he can think of is the tab plugin could be causing a conflict, but since he has no problem viewing it on any devices he's tested it on, it's hard to troubleshoot.

    Please help.

  • Profile Image
    Anita_K
    Answered on February 26, 2021 at 01:14 PM

    Hi Matt,

    thank you for reaching out to us. I've checked it and "luckily" I cannot see the form either, so I was able to check.

    I can see two things on my browser console that can cause this:

    1 There is a "display: none" applied to the script

    1614363080_603939c8200c1_

    2 And the iframe containing the form has the height of 0 pxs

    1614363109_603939e592599_

    I would suggest that you try re-embed the form with the iframe and change the height to a higher number. You could also check if there is some custom CSS applied to your site that causes the "display: none" part.