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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is this an error on the upgrade page? Max charge $10000?

    Asked by jotform1939 on November 18, 2013 at 10:49 PM

    When upgrading from the Free Plan to Premium, the help hint for Recurring Payment Terms shows the popup as shown in the image below. "Max charge: $10,000.00." I hope this is an error. Can you pleaes clarify for me before we complete the upgrade?


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    JotForm Support

    Answered by ardy0689 on November 19, 2013 at 12:40 AM

    Hello, we apologize for this inconvenience.

    For some reason your image came up blank. Please refer to this guide on How to attach images here on the forum.

    Also, when upgrading, please take note that you must be logged in to your account to prevent problems. When asked, please input your JotForm username "jotform1939" or the registered email address "kg_nsa@satx.rr.com".

    We will wait for your image so that we can have a better understanding on the error you mentioned. Thank you.

  • Profile Image

    Answered by jotform1939 on November 19, 2013 at 10:53 AM

    I had noticed that the image didn't come through either.


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    JotForm Support

    Answered by ardy0689 on November 19, 2013 at 11:11 AM

    Hello. Thanks for uploading the image I apologize for this confusion.

    Please ignore that max charge text. When you subscribe to the Premium monthly, you will only be charged once per month with amount of $9.95. The $10,000.00 you are seeing is our payment gateway's maximum allowed charge that it can handle per transaction. The total charge as indicated on the image is still $9.95.

    Please go ahead and make sure that you are logged in properly before doing any upgrade.

    Thank you.