Can’t log in

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    Monica Hammond 
    Asked on February 27, 2021 at 01:45 AM

    I cannot log in using password ( only through google can I log in and I don’t want to do that) and am not getting password reset email.

    can you please help.

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    Bojan_J
    Answered on February 27, 2021 at 07:26 AM

    Greetings.

    The only way to disconnect your Google account from your Jotform account is to reset your password. I have checked our email logs, and I was unable to find any reset emails for the email you have provided.

    Please make sure that you use the email from your Jotform account when you try to reset the password.

    Let us know if you have any additional questions.