Help with payment widget.

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    Asked on February 28, 2021 at 02:45 AM

    The PayPal link is not working. It says I am connected and it appears it works, however, when I complete payment info it will not work.

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    Answered on February 28, 2021 at 08:46 AM


    We apologize for the inconvenience.

    I've checked your form, and it seems it's not yet connected to PayPal. Please note that once you will click connect button and authorize your PayPal Bussiness account, you need to click that green CONTINUE button at the end of the integration tab to save connection:


    Complete guide: How to integrate PayPal Business with Jotform?

    If this won't help, and since the form has no submissions, you can remove the PayPal field from your form, add it again and check if the issue persists.

    Please give it a try and let us know how if the issue persists.

    Thank you!