I cannot access my forms - they are disabled

  • Profile Image
    Asked on February 28, 2021 at 06:13 PM


    I would like to find out how much the paid version is for this app?

    I also cannot login and get my password reset and sent to my email.

    I want to access my disabled forms. Can you please help me?

    The form says "Form not found. This form is disabled".

    Thank you

  • Profile Image
    Answered on February 28, 2021 at 09:38 PM

    Hello there,

    The following form was found on your account uptm3n as suspicious of phishing activity because you're collecting debit/credit card details in plain form fields.



    Due to our PCI certification, we are required to deny the collection of debit/credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate with your forms. You still won't be able to collect debit/credit card details directly though.

    If you only want to collect your customer's details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that are against our terms to avoid this kind of inconvenience.

    I have moved your other concern to a new support ticket so that we can address it separately. Kindly check our response here: https://www.jotform.com/answers/2932221