What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Data security for sensitive information

    Asked by mdesimone on November 19, 2013 at 04:54 PM

    I am thinking of transmitting sensitive information (student data). How secure is this system? Please provide anything that I can run by my IT department.


    Please advise-




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    JotForm Support

    Answered by EltonCris on November 19, 2013 at 05:47 PM

    Hi Maria,

    We do support SSL (secure) form. When you take your form URL or source code, just tick the "secure form" check box.

    If you're using the secure form, submissions will be transmitted to Jotform servers securely. Your forms are securely processed by JotForm's reliable 256 bit High-grade SSL encryption which ensures 100% secure transactions just like any other SSL providers.

    Keep in mind that SSL Submissions for free accounts has lower limits per month, 10 SS Submissions/month. See our Pricing page for more details.

    If you have further questions, let us know here. Thanks!

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    Answered by mdesimone on November 19, 2013 at 05:56 PM
    Thanks, one more question. How many docs can be uploaded? Is there a limit?
    María A. DeSimone
    New York City Department of Education
    Office of Related Services
    Director, Assessments
    28-11 Queens Plaza North,5th floor
    718-391-8338 (NEW NUMBER)
    P please don't print this e-mail unless you really need to
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    JotForm Support

    Answered by EltonCris on November 19, 2013 at 07:21 PM


    There's no limit on the number of uploaded files, but there's a limit on the file size which you can set it on your file upload field. 

    Hope this helps.

    May we suggest you to open each of your unrelated questions to a separate thread next time so any from our team will be able to assist you without getting confused on the issue being discussed on the thread.