Thank You Confirmation page is broken!

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    anyasb
    Asked on November 19, 2013 at 08:10 PM

    After my users use our Join form, (pacrimsculptors.org/join-us), and pay with paypal, it pops up & says the redirect is not secure (So some people click on cancel), because the redirect is going to:

     

    httpss://submit.jotform.us/complete.php?sid=250718790722635237

     

    Please note the httpss.

     

    Is this your side or paypal? I assume it's jotform side.

     

    Please fix asap; it used to work.  My users are missing important instructions.

     

    Thank you.

     

    +a+

  • Profile Image
    EltonCris
    Answered on November 20, 2013 at 04:23 AM

    Hi there,

    I can't seem to reproduce the problem when I tested it here on sandbox mode. I am redirected to the secure thank you page.

    Have you tried and tested this on your end? I'd suggest adding a 0.01 product on your Paypal form and make a test, you can also message us here so we can help you test it. I'm not sure if this is a problem with Jotform, but so far this isn't happening on my side. This could also be a problem related to the user's browser.

    We'll be looking forward to your reply. Thanks!

  • Profile Image
    anyasb
    Answered on November 21, 2013 at 01:32 AM

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    ashwin_d
    Answered on November 21, 2013 at 02:07 AM

    Hello anyasb,

    For some unknown reason we have received an empty response form you. If you have replied from your email, please use the following URL to reply again:  http://www.jotform.com/answers/293325

    Thank you!

  • Profile Image
    anyasb
    Answered on December 12, 2013 at 04:42 PM

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