Thank You Confirmation page is broken!

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    Asked on November 19, 2013 at 08:10 PM

    After my users use our Join form, (, and pay with paypal, it pops up & says the redirect is not secure (So some people click on cancel), because the redirect is going to:




    Please note the httpss.


    Is this your side or paypal? I assume it's jotform side.


    Please fix asap; it used to work.  My users are missing important instructions.


    Thank you.



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    Answered on November 20, 2013 at 04:23 AM

    Hi there,

    I can't seem to reproduce the problem when I tested it here on sandbox mode. I am redirected to the secure thank you page.

    Have you tried and tested this on your end? I'd suggest adding a 0.01 product on your Paypal form and make a test, you can also message us here so we can help you test it. I'm not sure if this is a problem with Jotform, but so far this isn't happening on my side. This could also be a problem related to the user's browser.

    We'll be looking forward to your reply. Thanks!

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    Answered on November 21, 2013 at 01:32 AM

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    Answered on November 21, 2013 at 02:07 AM

    Hello anyasb,

    For some unknown reason we have received an empty response form you. If you have replied from your email, please use the following URL to reply again:

    Thank you!

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    Answered on December 12, 2013 at 04:42 PM