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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You Confirmation page is broken!

    Asked by anyasb on November 19, 2013 at 08:10 PM

    After my users use our Join form, (pacrimsculptors.org/join-us), and pay with paypal, it pops up & says the redirect is not secure (So some people click on cancel), because the redirect is going to:

     

    httpss://submit.jotform.us/complete.php?sid=250718790722635237

     

    Please note the httpss.

     

    Is this your side or paypal? I assume it's jotform side.

     

    Please fix asap; it used to work.  My users are missing important instructions.

     

    Thank you.

     

    +a+

    Page URL:
    pacrimsculptors.org/join-us

    JotForm
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    JotForm Support

    Answered by EltonCris on November 20, 2013 at 04:23 AM

    Hi there,

    I can't seem to reproduce the problem when I tested it here on sandbox mode. I am redirected to the secure thank you page.

    Have you tried and tested this on your end? I'd suggest adding a 0.01 product on your Paypal form and make a test, you can also message us here so we can help you test it. I'm not sure if this is a problem with Jotform, but so far this isn't happening on my side. This could also be a problem related to the user's browser.

    We'll be looking forward to your reply. Thanks!

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    Answered by anyasb on November 21, 2013 at 01:32 AM

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    JotForm Support

    Answered by ashwin_d on November 21, 2013 at 02:07 AM

    Hello anyasb,

    For some unknown reason we have received an empty response form you. If you have replied from your email, please use the following URL to reply again:  http://www.jotform.com/answers/293325

    Thank you!

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    Answered by anyasb on December 12, 2013 at 04:42 PM

    ...