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  • Profile Image

    Error when saving my form then all save fields are lost

    Asked by chofmann on November 20, 2013 at 06:44 AM

    Bonjour,

    J'ai travaillé hier soir à l'édition d'un formulaire, jusque vers 21h40, en enregistrant régulièrement mon travail:

    Finalement JotForm a planté, j'ai perdu les 3/4 de mon formulaire. Je ne peux pas récupérer mon travail en passant par les journaux d'activité, car lorsque j'essaie d'ouvrir les liens, cela donne une erreur. Pouvez-vous faire quelque chose ?

    Merci

  • Profile Image
    JotForm Support

    Answered by Welvin on November 20, 2013 at 08:53 AM

    Hi,

    Can you remember the error that pop outs when you save the form? We suggest hitting save button regularly specially when you are building a long form. Auto Save will kick in, but we would still suggest using the Save button in our form builder.

    Unfortunately, the support team cannot retrieve what have been lost to your form. I would suggest adding the fields again and don't forget the save button every time you add a two or three fields.

    Let us know if you require further assistance about this matter.

    Thanks

  • Profile Image

    Answered by chofmann on November 20, 2013 at 09:11 AM
    Hi,
    Thank you for your advice, but this is EXACTLY what I dit : I’ve hit the save button MANY times as you can see in the history of my account (http://www.jotform.com/myaccount/history ).
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    How is it possible that everything was lost ??? I’m never going to add the fields again and without being sure everything is saved.
    Best regards
    C. Hofmann
    -------------------------------------------------------
    Claire Hofmann
    Web & Communication ENAC
    GC A1 345
    Tel. 36322
    De : JotForm Support Forum [mailto:jotform@jotmails.com]
    Envoyé : mercredi 20 novembre 2013 14:54
    À : Hofmann-Chalard Claire
    Objet : Re: Plantage et perte de formulaire
    A new response has been received:
    [JotForm]
    Answered by Welvin
    Hi,
    Can you remember the error that pop outs when you save the form? We suggest hitting save button regularly specially when you are building a long form. Auto Save will kick in, but we would still suggest using the Save button in our form builder.
    Unfortunately, the support team cannot retrieve what have been lost to your form. I would suggest adding the fields again and don't forget the save button every time you a two or three fields.
    Let us know if you require further assistance about this matter.
    Thanks
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image
    JotForm Support

    Answered by Welvin on November 20, 2013 at 09:41 AM

    Hi,

    Do you still remember the error message? Anyway, let me forward this to our developers for further investigations. However, we cannot tell you the possible timeframe as to when they will give us an updates. If there's any, you will be notified via this thread.

    Thanks