Some Buttons on Form Editor do not Respond

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    ehortman
    Asked on November 20, 2013 at 09:58 AM

    I am trying to edit an existing form and it will let me click on 'thank you' but it won't let me click on embed form or email alerts...when i click, nothing happens. It is like the site is acting up or is down... Here is the form I am trying to add additional email alerts to: http://form.jotform.co/form/33225362899867 

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    Welvin
    Answered on November 20, 2013 at 10:46 AM

    Hii,

    The site is up and working fine. I would suggest forcing the browser to reload without the page cache by pressing CTRL+F5 for Windows Keyboard or Command+Shift+R for OSX. or, do it from the browsers settings. Please refer to this guide: http://www.wikihow.com/Clear-Your-Browser's-Cache

    Update us here for the results.

    Thanks

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    ehortman
    Answered on November 20, 2013 at 02:34 PM

    Darn...it is still not working. Same issue all day long! I did Crtl+F5 and that didnt work...those two buttons wont work on any of my forms actually...

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    Cesar
    Answered on November 20, 2013 at 04:59 PM

    Do make sure to try clearing your browser's cache. Additional to this, if possible, do try a different web browser (i.e. Firefox, Chrome or Safari (for testing purposes)). 

    Do let us know if the issue persists after trying these steps. Thank you.

     

    Related Article:

    Clear Your Browser's Cache

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    ehortman
    Answered on November 21, 2013 at 10:21 AM

    Nothing worked yesterday but today it is all up and running as normal, thanks!

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    Jeanette
    Answered on November 21, 2013 at 01:44 PM

    Good to hear that, cheers!