What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some Buttons on Form Editor do not Respond

    Asked by ehortman on November 20, 2013 at 09:58 AM

    I am trying to edit an existing form and it will let me click on 'thank you' but it won't let me click on embed form or email alerts...when i click, nothing happens. It is like the site is acting up or is down... Here is the form I am trying to add additional email alerts to: http://form.jotform.co/form/33225362899867 

    Page URL:

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    JotForm Support

    Answered by Welvin on November 20, 2013 at 10:46 AM


    The site is up and working fine. I would suggest forcing the browser to reload without the page cache by pressing CTRL+F5 for Windows Keyboard or Command+Shift+R for OSX. or, do it from the browsers settings. Please refer to this guide: http://www.wikihow.com/Clear-Your-Browser's-Cache

    Update us here for the results.


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    Answered by ehortman on November 20, 2013 at 02:34 PM

    Darn...it is still not working. Same issue all day long! I did Crtl+F5 and that didnt work...those two buttons wont work on any of my forms actually...

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    Answered by Cesar on November 20, 2013 at 04:59 PM

    Do make sure to try clearing your browser's cache. Additional to this, if possible, do try a different web browser (i.e. Firefox, Chrome or Safari (for testing purposes)). 

    Do let us know if the issue persists after trying these steps. Thank you.


    Related Article:

    Clear Your Browser's Cache

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    Answered by ehortman on November 21, 2013 at 10:21 AM

    Nothing worked yesterday but today it is all up and running as normal, thanks!

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    JotForm Support Manager

    Answered by Jeanette on November 21, 2013 at 01:44 PM

    Good to hear that, cheers!