What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form limits by email

    Asked by FHHForms on November 20, 2013 at 09:47 PM

    I am trying to limit my form to only accepting one entry from any given email address. I have gone into preference:formlimits and set it not to accept a previously entered value for the "E-mail Address" field. When I embed my form on my site, I use the pop-up window option, I have been able to submit my form multiple times with the same "E-mail Address" entered.


    Here is my form.


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    JotForm Support

    Answered by EltonCris on November 21, 2013 at 04:37 AM

    Hi there,

    We are truly sorry for the inconveniences caused. The problem might be related to recent updates. Can you please check if the problem is now resolved? It seems to have been fixed now base on my test.

    Feel free to let us know if the problem still persists. Thanks!

  • Profile Image

    Answered by FHHForms on November 21, 2013 at 02:38 PM

    This seems to be working now. This morning I was able to enter a previously entered email address and succesfully submit the form, but when I tried to do it a second time the submission failed as it should have.


    Thank you

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    JotForm Support

    Answered by EltonCris on November 21, 2013 at 07:17 PM

    Hi there,

    Your welcome!

    Feel free to contact us again should you have further questions or concerns.

    Best Regards!