HIPAA - Unable to view forms

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    Jana Bacon 
    Asked on March 03, 2021 at 09:35 AM

    Hello,


    I am unable to view any of our forms this morning (really anything). When I attempt to log in it is as if we have no forms created. Can you please help?


    Thank you!

  • Profile Image
    Ariel_P
    Answered on March 03, 2021 at 10:51 AM

    Greetings,

    I've checked your account and it looks good from here.

    You're most likely logged out when you viewed the My Forms page considering you've posted your concern under a guest account.

    Please note that Jotform's session has an expiration which automatically logs out the user for security. The session's expiration is shorter on HIPAA accounts.

    You can log in to your account here: https://www.jotform.com/login/

    If you need further assistance, please feel free to contact us.

  • Profile Image
    tampaurgentcare
    Answered on March 03, 2021 at 10:52 AM

    I am having the same problem. I am logged in. I can see my setting but no forms.

  • Profile Image
    Ariel_P
    Answered on March 03, 2021 at 11:01 AM

    Hello there,

    Our apologies for the inconvenience.

    There's seems to be an ongoing login-related issue. The backend team is already looking into it.

    We'll get back to you with an update.

    We appreciate your patience.

  • Profile Image
    Kiran
    Answered on March 03, 2021 at 12:41 PM

    We are sorry for the inconvenience this may have caused. We have experienced a DB replication lag which caused the issue. However, the issue should be fixed by now and you should be able to login normally.

    Please check and let us know if you still notice any issue. We will be happy to take a look again.

  • Profile Image
    Vanashia 
    Answered on March 03, 2021 at 12:45 PM

    The issue to look at forms is not fixed. Im getting an 404 message
  • Profile Image
    Ariel_P
    Answered on March 03, 2021 at 01:51 PM

    Hi Vanashia,

    I have moved your concern to a new support ticket so that we can address it separately. Kindly check our response here: https://www.jotform.com/answers/2940586