What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Respond to e-mail on Form

    Asked by Joan-Anne Harris on November 21, 2013 at 05:08 AM

    IS there a way that my client can just REPLY to the e-mail details on the Jotform that she receives from the website for an enquiry.


    Please let me know what I must include / change on the form.




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    JotForm Support

    Answered by jonathan on November 21, 2013 at 06:58 AM

    Hi Joan,

    Did mean the Autoresponder E-mail? If you set and autoresponder e-mail on the form, and e-mail message will be automatically send to the form user which they can reply back via e-mail also.

    You can review this guide Creating-a-Form-Autoresponder

    Inform us if there is more we can help you with.


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    Answered by jaharris on November 21, 2013 at 12:45 PM
    Thanks for getting back to me but this is not what I need.
    My client receives the jot form and wants to just press reply when you clicks on the e-mail address provided in the jot form - so she doesn't have to copy the e-mail address and then paste it into a new e-mail.
    Is this possible?
    Cell: 082 442 6545
    E-mail: jaharris@mweb.co.za
    Fax: 0866 845 092
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    Answered by EliezerN on November 21, 2013 at 03:55 PM

    Thanks for the clarificatin Joan-Anne.

    If you want the user's email (the person's email who submits the form) to appear as the sender email and not our noreply@... emails, you should follow the next guide: Set Email Field as the Notification Sender Email Address with Mandrill

    I hope this helps. Please let us know if you need further assistance with this or kindly open a new thread to post unrelated inquiries.