Respond to e-mail on Form

  • Profile Image
    Joan-Anne Harris
    Asked on November 21, 2013 at 05:08 AM

    IS there a way that my client can just REPLY to the e-mail details on the Jotform that she receives from the website for an enquiry.


    Please let me know what I must include / change on the form.




  • Profile Image
    Answered on November 21, 2013 at 06:58 AM

    Hi Joan,

    Did mean the Autoresponder E-mail? If you set and autoresponder e-mail on the form, and e-mail message will be automatically send to the form user which they can reply back via e-mail also.

    You can review this guide Creating-a-Form-Autoresponder

    Inform us if there is more we can help you with.


  • Profile Image
    Answered on November 21, 2013 at 12:45 PM
    Thanks for getting back to me but this is not what I need.
    My client receives the jot form and wants to just press reply when you clicks on the e-mail address provided in the jot form - so she doesn't have to copy the e-mail address and then paste it into a new e-mail.
    Is this possible?
    Cell: 082 442 6545
    Fax: 0866 845 092
  • Profile Image
    Answered on November 21, 2013 at 03:55 PM

    Thanks for the clarificatin Joan-Anne.

    If you want the user's email (the person's email who submits the form) to appear as the sender email and not our noreply@... emails, you should follow the next guide: Set Email Field as the Notification Sender Email Address with Mandrill

    I hope this helps. Please let us know if you need further assistance with this or kindly open a new thread to post unrelated inquiries.