Account Suspended: Why my account is suspended?

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    Zhuo Hong Guo
    Asked on March 03, 2021 at 10:13 AM
    Now I can't seem to log in with my email. Is there a way to rectify it?
    Sorry for the inconvenience and thank you for looking into it
  • Profile Image
    Zahra_S
    Answered on March 03, 2021 at 10:24 AM

    I checked your account, and it looks like it was just auto suspended by our phishing system. We have a strict algorithm to prevent scam forms.

    I noticed that some users had described "Netflix" as their hobby in the form, and most probably, that is what caused the suspension of your account. As I can't find anything against our terms of use in your forms, I have re-activated your account.

    We apologize for the inconvenience and the trouble it has caused you. Feel free to contact us if you need further assistance.

  • Profile Image
    Zhuo Hong Guo
    Answered on March 03, 2021 at 10:54 AM

    Thank you very much! It has been solved!