Checked product gets unchecked when you select options on Firefox browser

  • Profile Image
    mhyaden
    Asked on March 03, 2021 at 11:28 AM

    Hi,

    Create a product with two conditions

    Select 1st condition - in my case qty was the condition (checkbox of the product is automatically selected)

    Select a second condition -> qty automatically goes down to zero. The product is automatically deselected. Because clicking anywhere on the product line has a select/deselect event.




  • Profile Image
    EltonCris
    Answered on March 03, 2021 at 04:28 PM

    I believe that's intentional. When you select a quantity, it would automatically check its associated product so you don't have to manually check them. It won't make any sense if a product has quantity while it's not selected, having so, the product won't be counted. Same goes when you deselect a product that resets back the quantity to zero. If the product isn't selected, the quantity won't be counted anyway regardless of its value so it's better to reset it back to zero.

    03042021_oYMPfCLKOu.gif

    If there's anything I missed, let us know.

  • Profile Image
    mhyaden
    Answered on March 03, 2021 at 04:37 PM

    Hi Elton,

    Thanks for taking your time to explain it. There is no problem with one option product. If you'd scroll the page where multiple options are enabled (besides qty, there is also a flavor option below for some products), you'd see the struggle to select multiple options on that line.

  • Profile Image
    EltonCris
    Answered on March 03, 2021 at 05:45 PM

    Thanks for your reply. I made a test again on the products with multiple options and it is also working just fine on the Chrome browser.

    03042021_0v0Q5Ry1Cc.gif

    However, I see that you're using Firefox so I tested it on Firefox and I was able to reproduce the problem.

    03042021_zLfBwHczWe.gif

    I have now escalated this to our developers. Once this is fixed, we'll inform you here.

  • Profile Image
    mhyaden
    Answered on March 04, 2021 at 04:34 AM

    Awesome, thank you very much :)

  • Profile Image
    mhyaden
    Answered on May 03, 2021 at 08:44 AM

    Hi, this problem still persists, right?

  • Profile Image
    Jovanne_A
    Answered on May 03, 2021 at 10:33 AM

    Hi,

    Thanks for following up on your concern. This matter is still being investigated by our backend team and you should hear from us again as soon as we have more information.

    Our apologies once again for the inconvenience. 

    Please do not hesitate to let us know if you have any other questions or concerns.

  • Profile Image
    sylas
    Answered on November 22, 2021 at 02:35 AM

    Hi,

    The issue should be resolved. Kindly check it out and let us know if you encounter any issues.