Upload Space full even if I emptied everything

  • Access7
    Asked on March 4, 2021 at 10:31 AM

    Hello,

    Is there a way I can delete my storage space? We have been using this website for a while, but now I see a message that says my account is out of upload space.


    What are the limits under the free account? I think my form name is Talk of the Town. Not sure what other information you would need.

    When I delete forms that have been submitted, are they removed from the storage or do they all add up? I'm confused as to why the storage would be full when I have deleted old forms.

    My email address is patrick.palmer@myaccess.coop


    Thanks for your help with this.


    Patrick

    Jotform Thread 2943059 Screenshot
  • Gaetan_B
    Replied on March 4, 2021 at 2:00 PM

    Hello,

    Thank you for reaching out.


    It seems that the recalculation of the storage was stuck.

    I forced it manually and now everything should be back to normal.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.