Form submission: reCaptcha is shown after submitting the form

  • Profile Image
    printerfrontdeskrw
    Asked on March 04, 2021 at 12:52 PM

    I created a form, and tested it, over the winter and fall. When we began using it, yesterday, for residents it suddenly began including a reCaptcha requirement.

    This is not needed for our purposes and is causing significant frustration for users.

    I've read through the instructions and I'm not seeing why the reCaptcha is now active or how to get rid of it.

    Thank you!

    Penny


    The URL of the form is: https://form.jotform.com/203244341017038

    1614880259_60411e032a96c_


  • Profile Image
    Amin
    Answered on March 04, 2021 at 05:38 PM

    I can replicate the issue on your form, embedded and direct.

    However, when I tested a cloned version of your form, it worked as wished.

    Here it is: https://form.jotform.com/210626486285966

    So, kindly clone the form, and use the cloned version instead.

    Related guide: How-to-clone-an-existing-form-from-your-account

    If this is not a suitable solution, please let us know so we can further investigate the issue.

    I hope I have been of any help.

  • Profile Image
    printerfrontdeskrw
    Answered on March 05, 2021 at 09:55 AM

    Interestingly, when I use your cloned version it did not request a captcha. When I made adjustments to my form and cloned it I still must deny being a robot.


    URL of my clone - https://form.jotform.com/210634078626153


    Thank you

  • Profile Image
    Nik_M
    Answered on March 05, 2021 at 11:54 AM

    I'm able to replicate the issue on your cloned form.

    I'll report this issue to our developers. If there is any update, we will inform you here.

  • Profile Image
    uygar
    Answered on March 08, 2021 at 01:02 AM

    Hi,

    Jotform enables Captcha for free users protect from scammers. We can only activate whitelist check for paid users. If you upgrade your subscription, we approve your legitimacy and add our whitelist. Sorry for the inconvenience.