Cannot access uploaded documents

  • Profile Image
    lizhannon
    Asked on March 04, 2021 at 07:17 PM

    Hi there,

    There seems to be an issue with our jotform requests.

    The form submitter is able to successfully upload a document or powerpoint to the ASSETS Upload field, however when the form comes through to the team and we click the link it takes us to a 404 error page.

    Can we please have some assistance as soon as possible.

    I have also provided a screenshot of the field where this error is occurring.

    Thanks,

    Liz

    Screenshot
  • Profile Image
    Vanessa_T
    Answered on March 05, 2021 at 12:53 AM

    I checked your account but could not find any forms within it.

    Nonetheless, if you know who owns the form, please have them uncheck the restriction within their My Account > Settings page that requires log-in to view uploaded files.

    1578520015Jotform · My Account (1).png