Unable to Change Password

  • Profile Image
    jhegyi
    Asked on November 22, 2013 at 10:49 AM

    I was attempting to update my password today but was unable because they Submit button for it was grayed out.

    I also tried just pressing enter and received a message stating "OK," however, when I tried logging out and back in again, it was still the old password that was in place.

     

    I have included a screen shot to show you what I was seeing.

  • Profile Image
    Mike_T
    Answered on November 22, 2013 at 01:22 PM

    Thank you for contacting us.

    It seems to be working fine from my side. Could you please try to clear your browser cookies and cache and then check it again?

    The button is supposed to be active when you enter the new password into both fields.

    Then it is saving it upon clicking the Save button.

    If the issue still persists, please let us know.