What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to Change Password

    Asked by jhegyi on November 22, 2013 at 10:49 AM

    I was attempting to update my password today but was unable because they Submit button for it was grayed out.

    I also tried just pressing enter and received a message stating "OK," however, when I tried logging out and back in again, it was still the old password that was in place.


    I have included a screen shot to show you what I was seeing.

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    JotForm Support

    Answered by Mike_T on November 22, 2013 at 01:22 PM

    Thank you for contacting us.

    It seems to be working fine from my side. Could you please try to clear your browser cookies and cache and then check it again?

    The button is supposed to be active when you enter the new password into both fields.

    Then it is saving it upon clicking the Save button.

    If the issue still persists, please let us know.