Responses are appearing blank

  • Profile Image
    John Lor 
    Asked on March 05, 2021 at 12:32 PM

    Hello,

    I have an end-user who is reporting the following situation:

    "Hi! I've been experiencing issues with Jotform where responses are appearing blank. There were responses posted here yesterday that now are gone. This has been occurring the last few days. This issue is inhibiting Juniper virtual class data collection to be able to offer classes."

    Can you please assist me in how to resolve such an issue? Thanks!


  • Profile Image
    AndrewDurant
    Answered on March 05, 2021 at 05:18 PM

    Hey John,

    Thank you for reaching out! In order to aid in our investigation, can you please provide me with the URL for this form, or the username of the end-user who reported this issue?

    Thank you in advance!

  • Profile Image
    John Lor 
    Answered on March 05, 2021 at 05:22 PM
    Disregard. We got this resolved by enterprise support.
    ...