What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my submissions are not posting to my paypal

    Asked by sister2sister on November 22, 2013 at 06:30 PM
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    JotForm Support

    Answered by jonathan on November 22, 2013 at 07:58 PM


    As far as my latest check on your form, the paypal settings are properly configured.

    So, there is no issue in your form. I was able to see pervious successful payment


    The reason that your payments submissions could be getting to incomplete payments inbox is because the payment transaction was not completed successfully by the user.

    You should also share to us the URL of your website where the form was used. We can also check for further details, if perhaps the website is causing issue on the completion of submissions.