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  • Profile Image

    Help! I cannot see information in notification emails!

    Asked by bjallen13 on November 22, 2013 at 07:02 PM

    I can see the information in the submission report but not in the emails.  This is how my team is notified.   The form can be found here:   http://form.jotformpro.com/form/33117337499966?

     

    I have included a screenshot of the email. 

    Page URL:
    http://form.jotformpro.com/form/33117337499966?

    Screenshot
    Emails email blank fields notification setup email alert setup
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    JotForm Support

    Answered by abajan on November 22, 2013 at 07:50 PM

    Hi,

    While examining both of the form's email alerts, I discovered that whereas the tags in the alert labelled Notification are all correct, only the Notes tag {notes} in the other alert (Notification 1) is okay. Please note the differences between the said email alerts in the following screenshots:

    Also, instead of clicking the Form Fields menu to insert the correct tags, you could just delete Notification 1 (click Delete E-Mail) and create a new notification.

    Please see this guide for more information.

    If you need further help with this or anything else JotForm related, we'd be happy to help.


    Cheers