Paypal not forwarding to my ThankYou page

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    Asked on June 09, 2011 at 12:23 PM

    Hi, First, GREAT PRODUCT! Wow, jotform is cool.  I have a pretty minor problem, but it seems I have to make a purchase to test it out, so I don't want to do that too many times. Here's the problem:

    On this form:

    I set up a Thank You Page Redirect URL for a form that redirects to PayPal.  The way I have my pp account configured, the buyer isn't required to have a pp account (PayPal Optional). In doing this, pp tells me:

    About Auto Return

    Auto Return shortens the checkout flow and immediately brings your buyers back to your website upon payment completion. To set up Auto Return, you need to turn it on and enter the return URL that will be used to redirect your buyers back to your site.

    Note: If you have turned on Auto Return and have chosen to turn on PayPal Account Optional for new users, a new user will not be automatically directed back to your website, but will be given the option to return.

    And this is how pp is working, the buyer gets a link to return to my site, and they have to click it. When clicked, the browser is brought to this page instead: .  This is just a generic "Thank You" page.

    I'm not too worried about it, but I'm wondering if you can tell me if that page is unique to my form, or if it's in use across multiple forms.  If I need to select a custom thank you page (and can get there from paypal) I will do that, it isn't extremely important that users go back to my site, and I could put a link back to my site on that page.

    So, after all that, I'm wondering how to get control over the page that pp gives as the link back? I don't have a good way to test this as the only way I know of to get to that post-purchase page is to actually make a purchase.

    Thanks for a great product!

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    Answered on June 12, 2011 at 01:29 AM

    Hello GoalPoster,

    Thank you for your post.

    I'm not sure if I have understood you correctly. You have made the thank you page of your form redirecting to Paypal, is this correct?  I'm actually not sure where to do the setup of one's paypal account to put up a redirection.  Or did you use Paypal's API in your thank-you page?

    To explain the process of the Paypal payment tool here in Jotform, if a user has selected an item and submitted the form.  it will automatically go directly to Paypal, and the submission then will be marked as pending.  After the user has successfully made payment.  Paypal will automatically return the user to the preferred thank you page of the form owner. 

    If you're putting up your own API on your thank-you page, it is quite risky on your part as you won't be able to monitor properly if the user who selected to use paypal for payment did push thru payment or not, because all submissions made will be considered successful.  Unless you have a fail-safe process in place then it will be alright. 

    You won't also need to redirect back the user to jotform's thank you page if you'd do this.  You can simply send the user to your own custom thank you page because this action is no longer covered in Jotform's processes.  It would still be best to use two forms with two dfferent payment methods at the moment.

    I hope this information helps you with what you're trying to accomplish.

    If you have further questions or other concerns, please let us know.  We'd be happy to assist.



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    Answered on June 13, 2011 at 12:00 PM

    It seems that your reply did not post here properly, but I was able to receive it via email.

    Anyway, If you're planning your paypal account to make a redirection to your custom URL thank-you page, you can simply point it to go to that custom URL thank you page, you don't have to return it back to jotform's thank you page.

    But if you want it to go to a custom Thank you message page that is within your form's settings here in jotform, I'm not sure if this is still possible.

    Warm regards,