What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I cancel my premium subscription

    Asked by yourjumbly on November 24, 2013 at 09:16 AM

    Hi, about 10 days ago I attempted to manually cancel my premium subscription but today I received an email from paypal to say that the payment had been requested (and failed, because I cancelled the card it depended on because I don't want to make any more payments).  I tried again today to cancel and it just says "your account has been marked for manual cancellation".  What does that mean?


    I just want to move back to the basic starter package.

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    JotForm Support

    Answered by jonathan on November 24, 2013 at 09:48 AM


    I have now downgraded your subscription plan to STARTER package.

    You will no longer be charged for any payment.

    Please inform us if there is more we can help you with.