How can I cancel my premium subscription

  • Profile Image
    yourjumbly
    Asked on November 24, 2013 at 09:16 AM

    Hi, about 10 days ago I attempted to manually cancel my premium subscription but today I received an email from paypal to say that the payment had been requested (and failed, because I cancelled the card it depended on because I don't want to make any more payments).  I tried again today to cancel and it just says "your account has been marked for manual cancellation".  What does that mean?

     

    I just want to move back to the basic starter package.

  • Profile Image
    jonathan
    Answered on November 24, 2013 at 09:48 AM

    Hi,

    I have now downgraded your subscription plan to STARTER package.

    You will no longer be charged for any payment.

    Please inform us if there is more we can help you with.

    Thanks