How can I cancel my premium subscription

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    Asked on November 24, 2013 at 09:16 AM

    Hi, about 10 days ago I attempted to manually cancel my premium subscription but today I received an email from paypal to say that the payment had been requested (and failed, because I cancelled the card it depended on because I don't want to make any more payments).  I tried again today to cancel and it just says "your account has been marked for manual cancellation".  What does that mean?


    I just want to move back to the basic starter package.

  • Profile Image
    Answered on November 24, 2013 at 09:48 AM


    I have now downgraded your subscription plan to STARTER package.

    You will no longer be charged for any payment.

    Please inform us if there is more we can help you with.