What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i want to change the subject line when pepole respond to us using jot form

    Asked by sonja on November 24, 2013 at 10:36 AM

    I dont know how to get into my accto to change the subject line.  i have had jot for for several years my ex husband set up the account for me so i dont know which e mail or pass word he used .  they are all mine and i could figure it out with help

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    Answered by EliezerN on November 24, 2013 at 02:24 PM

    I apologize for my first reply, I sent it accidentally.

    Is this the form you are talking about https://www.jotform.com/form/10651009515? I found that form belongs to the account jamesbank. So due to security reasons for you and for the owner of that account we cannot give you the details associated to it.

    However, you can create a new free account so that you can clone the form and then edit it, after that you will need to update the code of the form that is embeded to your webiste.

    Please use this URL to sign up for a new free account: https://www.jotform.com/signup

    Use this guide to know how to clone the form: How to clone an existing form from a URL

    Then you will have full access to the form and to your new account. After cloning your account you can proceed to change the subject line of the Notification you receive every time someone submits the form.

    Please follow these step:


    1. While editing your form go to the Setup and Embed tab on the toolbar.

    2. Select Email Alerts and then choose the Notification so that you can edit its subject line.

     3. Then change the Subject line to the desired one and finally click on Finish button and save your form.

    I hope this helps. Please let us know if you need further assistance with this or kindly open a new thread to post unrelated inquiries.


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    Answered by sonja on November 24, 2013 at 02:53 PM
    Jamesbank is mine set up by my husband we just have several e mails and
    passwords over the years and haven't accessed just been paying for this one
    for yeas so didn't know what it would be under. What do I have to do to
    access it I am not going to risk resetting every thing for the sake of my

    ph: 909.645.1270

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    JotForm Support

    Answered by jonathan on November 24, 2013 at 05:09 PM

    Hi sonja,

    You can just logged in to the username Jamesbank. Please use this link http://www.jotform.com/login


    Inform us if there is more we can assist you with.


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    Answered by sonja on November 24, 2013 at 09:50 PM
    Thank you I was able to access . I have a web site
    http://sunshineanddaydream.com/ I belive we use Jotform for our Contact us.

    I would like to change the contact us line. How would I go about that ?

    ph: 909.645.1270

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    JotForm Support

    Answered by EltonCris on November 25, 2013 at 03:46 AM

    Hi Sonja,

    Please post your question to a separate thread and provide specific details on what line are you referring with so we can assist you further. 

    If you're referring to the form notification's subject title, you can refer to my colleagues guide posted above. It's on this thread: http://www.jotform.com/answers/294964. If not, please create a new thread. Sorry but we can't handle different questions per thread.

    Thank you for your understanding.