Salesforce integration is not creating a record when the form is submitted

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    banandhi12
    Asked on March 08, 2021 at 10:49 AM

    Salesforce is not capturing records from Jotform for the Campaign objects. Could you please check my form?

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    Welvin
    Answered on March 08, 2021 at 02:49 PM

    For Salesforce, you should make sure that the Select fields like Dropdown, Single Choice, and Multiple Choice fields match their options with the counterpart fields from Salesforce. That's very important.

    Please try removing all other fields and keep the email and name fields only. Submit a test in the form to see if the contact is created on Salesforce. If that works, slowly map new other fields.

    Thanks