trying to download pdf versionof form submissions...

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    Lucinda Young 
    Asked on March 08, 2021 at 05:19 PM

    Hi,


    I got an email with a link to download pdf forms via Zip. but it comes up with an error error when I try to open.

    :'( · Jotform

    I can download all in an Excel fil or individual pdfs - but wondering if this could be looked in to?


    Thanks


    Lucinda

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    gerardw
    Answered on March 08, 2021 at 09:04 PM

    This is due to privacy settings on your account that requires you to be logged into your account on the same browser:

    1615255386_6046d75aa3af7_0903_3.png

    Otherwise, disable the options as shown above from your Account settings page.

    Please test and let us know.