Wrong Calculation Issue

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    Asked on March 09, 2021 at 12:24 AM

    We continue to experience difficulties with customers submitting classified ads via our website www.maryboroughadvertiser.com.au

    Please see attached example where the amounts do not add up correctly. The fault appears to be with the "Add Colour Logo" - when we trial a purchase with "Add Logo" or "Add Photo" it is correct.

    Please assist us with correcting this as it is causing our customers much frustration and may be turning customers away.

    You can reach me direct to discuss this further,

    Kind regards, Natalie 0413 707 259

    Maryborough District Advertiser

    94 Napier St, Maryborough VIC 3465

    P: 03 5461 3866

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    Answered on March 09, 2021 at 03:10 AM

    Hello MaryAddy,

    We are sorry for the inconvenience.

    I cloned your form and checked it. It seems the calculation value for the "Add Colour Logo" option assigned incorrectly. The description says $15, but the value is set at $65. Please see the screenshot below.

    1615277133_60472c4d16e25_Screen Shot 202

    After I corrected it, the calculation worked as it supposed to be.

    1615277320_60472d086080f_Screen Shot 202

    Please update the value and if you require further assistance, do not hesitate to contact us.

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    Answered on March 09, 2021 at 05:33 PM
    Thank you very much for that.
    Regards, Natalie
    Maryborough District Advertiser
    94 Napier Street, Maryborough VIC 3465
    P: 03 5461-3866