What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Directing to E-mail

    Asked by collectnrepair on June 09, 2011 at 04:41 PM

    I have several Issues, My first is the form's are recoginsed as spam and most basic e-mail firewall's block them out. The second issue is sometime they work and some time they don't please help.

    Page URL:
    www.trustlimited.co.uk

  • Profile Image
    JotForm Support

    Answered by abajan on June 11, 2011 at 08:13 AM

    Hi collectnrepair

    Sorry to hear about these problems.

    As to the first issue, try whitelisting www.jotform.com at both of your email providers. Pease see their relevant documentation on how to do so.

    One of your notifications is conditional and will only be sent if the two conditions you have created are met but both of them depend on fields that have been deleted. So, no notifications from that form will ever be sent to the email address redacted from the screenshot, unless another notification to that address were created:


    Please let us know if you were able to resolve these problems.

    Thanks.


    ~ Wayne

    P.S. FYI, instead of having a separate Title field, the Full Name field can accommodate titles by enabling the prefix: