What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    XML error on picture upload delivery

    Asked by cw360ibs on June 09, 2011 at 05:30 PM


    I am receiving an XML error when i go to check my email for the form that was delivered.  The image apppears in the jotform control panel, but does not appear in the email.  Clicking on the hyperlink only generates the error messagge seen here:


    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>002F33AE6E0E27A3</RequestId><HostId>aW554RWq6/7uqoJ1XklIZwBaqXXj9/mYixjKdVhrOPCqyuAK9e+NXOguqeeP0DBz</HostId></Error>

    Please advise.


    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 08:11 PM

    Hi Ryan,

    I couldn't seem to replicate the situation you are in. Are you sure you're still experiencing the same problems? This issue is related to an incident about two weeks ago which affected the files uploaded in some of our user's forms.

    It has been fixed however, so it should not be an issue now. Please let us know if the problem still persists. We look forward to your response. Thank you.


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    Answered by cw360ibs on June 09, 2011 at 09:29 PM


    I just tried another forum submission and it seems to be working.  Strange, since i just loaded that form last night and i've only been using jotform for about 1 week.



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    Answered by dante01 on December 04, 2011 at 12:39 PM

    I have same problem to day. I get order from my costumer but i can't get his picture

    link in jotform http://s3.amazonaws.com/jufs/dante01/1603459721/188642413748989226/LOLA2011.jpg


    It shoving error.

    and my form is located at this link http://www.newpendant.com/p62s.php

    it made this arror only one time i don't know why

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    JotForm Support

    Answered by idarktech on December 04, 2011 at 07:28 PM

    Hi Dante,

    Sorry for the inconvenenience this may have caused you. Let me forward your issue to our development team for further investigation. We'll get back to you as soon as possible.

    For the meantime, is it possible that you could ask your client to resubmit the file and recheck the uploaded image? Thanks, we'll await for your response to this.

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    Answered by dante01 on December 05, 2011 at 03:35 PM

    I ask from my costumer to send me by e-mail. I thing it is fine now i just test it work good. First time i get and error like this.

    Thank you again for fast help

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    JotForm Support

    Answered by idarktech on December 05, 2011 at 06:29 PM

    Glad to hear it was sorted out, Dante. If you have any other concerns or questions, please let us know.

    Thank you for using JotForm and have a great day!