XML error on picture upload delivery

  • Profile Image
    cw360ibs
    Asked on June 09, 2011 at 05:30 PM

    Hello,


    I am receiving an XML error when i go to check my email for the form that was delivered.  The image apppears in the jotform control panel, but does not appear in the email.  Clicking on the hyperlink only generates the error messagge seen here:

     

    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>002F33AE6E0E27A3</RequestId><HostId>aW554RWq6/7uqoJ1XklIZwBaqXXj9/mYixjKdVhrOPCqyuAK9e+NXOguqeeP0DBz</HostId></Error>


    Please advise.

    Thanks,
    Ryan.

  • Profile Image
    NeilVicente
    Answered on June 09, 2011 at 08:11 PM

    Hi Ryan,

    I couldn't seem to replicate the situation you are in. Are you sure you're still experiencing the same problems? This issue is related to an incident about two weeks ago which affected the files uploaded in some of our user's forms.

    It has been fixed however, so it should not be an issue now. Please let us know if the problem still persists. We look forward to your response. Thank you.


    Neil

  • Profile Image
    cw360ibs
    Answered on June 09, 2011 at 09:29 PM

    Neil,


    I just tried another forum submission and it seems to be working.  Strange, since i just loaded that form last night and i've only been using jotform for about 1 week.


    Thanks,

    Ryan.

  • Profile Image
    dante01
    Answered on December 04, 2011 at 12:39 PM

    I have same problem to day. I get order from my costumer but i can't get his picture

    link in jotform http://s3.amazonaws.com/jufs/dante01/1603459721/188642413748989226/LOLA2011.jpg

     

    It shoving error.

    and my form is located at this link http://www.newpendant.com/p62s.php

    it made this arror only one time i don't know why

  • Profile Image
    idarktech
    Answered on December 04, 2011 at 07:28 PM

    Hi Dante,

    Sorry for the inconvenenience this may have caused you. Let me forward your issue to our development team for further investigation. We'll get back to you as soon as possible.

    For the meantime, is it possible that you could ask your client to resubmit the file and recheck the uploaded image? Thanks, we'll await for your response to this.

  • Profile Image
    dante01
    Answered on December 05, 2011 at 03:35 PM

    I ask from my costumer to send me by e-mail. I thing it is fine now i just test it work good. First time i get and error like this.

    Thank you again for fast help

  • Profile Image
    idarktech
    Answered on December 05, 2011 at 06:29 PM

    Glad to hear it was sorted out, Dante. If you have any other concerns or questions, please let us know.

    Thank you for using JotForm and have a great day!