Attachments won't open.

  • Austin_Segal
    Asked on March 10, 2021 at 9:43 AM

    Several form respondents have notified me of errors uploading attachments, or attachments WILL upload but then fail to open from the submission. Any insights?

  • Anthony_Evans
    Replied on March 10, 2021 at 12:16 PM

    Hi Austin_Segal,

    Without knowing exactly which form is causing the issues and looking into it further, here's my best guess.

    You must allow your users to view their uploads. By default all accounts have upload privacy enabled. In your user settings please uncheck Require log-in to view uploaded files.

    87980 1 Screenshot 10

    Now your clients should be able to verify their uploaded files. If I've missed the mark here, please provide us with the name or id of the form that is causing issues, and any additional information about the missing submissions.

    Thank you for reaching out to us for help! Please let us know if there's anything else we can do for you!

  • Cbeatse
    Replied on March 10, 2021 at 12:22 PM

    Anthony I think you're missing the thrust of the issue here,

    it looks like your image system is having issues
    . Austin, I've found that attempting to open the image multiple times will get you through if it's important, otherwise I'd wait for them to get it figured out on their end. Did this issue start this morning for you as well?
  • Anthony_Evans
    Replied on March 10, 2021 at 1:34 PM

    Hello Cbeatse,

    I have created a new thread to discuss your concerns. Please find my reply here: https://www.jotform.com/answers/2957094-image-system-issues

    Thank you for your understanding.