PDF attachments and downloaded PDF is getting a load error

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    Asked on March 10, 2021 at 10:51 AM

    When photos are taken with the "Take Photo" Widget one of the following happens:

    1. we are unable to open the PDF attachments, when trying to open we receive this error "Failed to load PDF document" or,
    2. we can open the PDF attachments but the photos are not on them.

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    Answered on March 10, 2021 at 11:47 AM

    I am able to replicate the issue at my end.

    It seems that when downloading a PDF in the table submission or opening the PDF document in the email returns the error.

    I have escalated the issue to our back-end team for further investigation.

    Once we have updates, you will be notified at this support ticket.

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    Answered on March 10, 2021 at 11:54 AM

    Individual PDF
    Zipped PDFs

    All downloads are returning a format error

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    Answered on March 10, 2021 at 12:35 PM

    Happening on every single PDF coming from Jotform for me as well - PDFs on email notifications/autoresponders, manual downloads from the inbox, zipped PDFs etc. P
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    Answered on March 10, 2021 at 05:58 PM

    @HuttonSafetyGroup. I will check this for you and will reply through the following ticket: https://www.jotform.com/answers/2958058.

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    Answered on March 12, 2021 at 05:11 AM


    I have checked the forms in your account and I was able to download the PDF report without any issue. The issue seems to be fixed now. Could you check again and let us know if you are still experiencing any issue? We will be happy to take a look again.

    We will wait for your response. Thank you!

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    Answered on March 12, 2021 at 10:12 AM

    Hello Kiran,

    It wasn't working, but then late yesterday afternoon I cleared the cache and now I am able to download the PDFs. That seemed to do the trick!

    Thank you for following up.

    Have a good day!

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    Answered on March 12, 2021 at 11:16 AM

    Great! Glad to see that the issue is now resolved for you.  Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using Jotform!