What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifcations when a form is submitted.

    Asked by Justin on November 26, 2013 at 12:31 PM


    I have been issues getting my email notifcations for when a jotform that has been set up was submitted.  Everyone else on the distrubution list gets them and then they have been forwarding to me.

    I have tried setting up filters but it has not been successful.

    Any suggestions are greatly appreaciated!




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on November 26, 2013 at 03:54 PM

    Hi Justin,

    I've check the form and found multiple issues why the notification is failing to work.

    1. All your form notification settings doesn't have sender email on it.  I've fixed this for you using the default noreply@jotform.com. I would suggest checking this article for more solution on this kind of issue: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    2. 12 out of 13 notification email settings are used for our Send Email After Submission conditional logic. But, the form field options used for the conditional logic are not present to the form. I am referring to the Where is School Located field. This field only consists of a single option. Can you please check? OR, are you using the form source codes? 

    ...and your conditional logic are:


    ..the options in rectangle are not present as the options.