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  • Profile Image

    I am receiving 2 notifications each time someone submits my form

    Asked by tfbmarketing on November 26, 2013 at 01:04 PM

    So far, I've created only 1 form.  Its name is Positive Accountability Webinar Registration Form.  Since Friday Nov 22, 15 people have submittted the form (which is embedded on this page on our company website:  http://tomblaisse.com/webinar_PA.html ).

     

    Each time someone has submitted the form, I've received 2 notifications via email.  The Subject line for 1 notification email is New submission: Positive Accountability Webinar Registration Form.  The Subject line for the 2nd notification email is new Registration for Positive Accountability Webinar.  Your system sends the 2 emails for each submission at the same time, and the Message part of each "set" of emails is exactly the same.

     

    This duplication is confusing.  I assume it's due to some box I checked somewhere while creating the form.  How do I stop these duplicate notification emails?

     

    Thank you.

    Page URL:
    http://tomblaisse.com/webinar_PA.html

    Emails registration form email style size
  • Profile Image

    Answered by ralphbrabante on November 26, 2013 at 01:39 PM

    @tfbmarketing

    Hi,

    Good Day Mate! I am here to help can you, please check the e-mail alert section inside your jotform control panel and make sure that you only have one notification configuration.. if you have 2 notification settings and it uses the same email addresses this might cause you to have duplicate notifications inside your email which is misleading.


    If you want a single notification at a time please follow this video link that I created below:

    http://screencast.com/t/2QmGzTFdGt

     

    I hope this help you out my mate.

    Good Luck!

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 26, 2013 at 04:04 PM

    Hi there,

    I found two notifications on your form. That is the reason why you kept on receiving two email notifications at a time. Deleting the 2nd notification should sort this out.

    To delete notification, check this guide: How to Delete Notifications/Autoresponder

    If we can help you with anything else, let us know here by creating a new thread.

    Thank you!