What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bug Lost all my condition

    Asked by Wtfuck on November 26, 2013 at 05:29 PM

    Hello Guys I was adjusting some Conditions and i don't know how it happen but i lost all my condition on this form.

    Is it possible to fix my problem ?

    Thank you

    Page URL:
    http://form.jotformpro.com/form/22841821868966

    problem hello
  • Profile Image

    Answered by Wtfuck on November 26, 2013 at 05:53 PM

    Can you at least told me if i need to do again all my condition or you can restore ?

  • Profile Image
    JotForm Support

    Answered by jonathan on November 26, 2013 at 06:49 PM

    Hi,

    Unless you have a cloned version of the form that still have the original conditions intact, there is no means to restore previous condtions on a current version of a saved form.

    Every time the form is saved, it becomes the latest version. You can use the Undo button to revert to some stages in the form during design. BUT the Undo option will not work anymore if you have saved the form and existed the editor.

    I am sorry to tell you, but you will indeed need to redo the conditions on your current form if they were lost already on the current version.

    As I have mentioned earlier, the best way to avoid this same occurence on bigger and complex form, is to clone your form with versioning so that you can always use the cloned/copy version to get back to, in case the changes are lost.

     

    Thanks.

  • Profile Image

    Answered by Wtfuck on November 26, 2013 at 06:52 PM

    Thank you Jonathan this will teach me a lesson to always clone a version...

    Maybe it will be good to have an history of the last 24h and will be able to restore ?

    Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on November 26, 2013 at 07:01 PM

    I understand. We are glad to be of help anytime.

    You can create a separate thread using this link http://www.jotform.com/contact/  for the restore history feature you just mentioned. This way I can properly submit the ticket to our higher team support.

    Provide as much details as you can. We will attend to it as soon as we can.

    Thanks.