What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving e-mail alerts when someone submits a form? Is there a way to fix this? Thanks!

    Asked by bernsteinstudio on November 26, 2013 at 05:58 PM
    thanks
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 26, 2013 at 06:23 PM

    Hi,

    after checking our email server logs, I found that emails were successfully delivered to your email address.

    It is possible that your email service provider is marking mails from JotForm servers as spam, if this is the case please check your spam folder and configure a custom email sender to your email notification.

    If this problem perssist please provide your email service provider with this IP address list in order to put JotForm email servers in their whitelist .

    /var/log/jotform/amazonSES.log:[26/Nov/2013:03:31:45 -0500] 33215342875151 AmazonSES Sent email to webadmin@lynnbernsteinstudio.com - MessageID:0000014293891a36-115b5f33-ee71-43d4-9c89-0deeab415ac7-000000 - RequestId:2f089221-5675-11e3-ab03-1d4b4e9051c9 /var/log/jotform/amazonSES.log:[26/Nov/2013:17:25:30 -0500] 33292104897156 AmazonSES Sent email to webadmin@lynnbernsteinstudio.com - MessageID:0000014296846cf4-d0a13038-2a86-4da5-bb08-23a7604c2f1d-000000 - RequestId:a7dc54c1-56e9-11e3-b757-3ba9c9fab80d /var/log/jotform/amazonSES.log:[26/Nov/2013:18:03:56 -0500] 33292104897156 AmazonSES Sent email to webadmin@lynnbernsteinstudio.com - MessageID:0000014296a79c48-a6ece9cb-902f-4354-911c-3af264a5a65f-000000 - RequestId:06c2d153-56ef-11e3-bf13-6dde395d93fc /var/log/jotform/amazonSES.log:[26/Nov/2013:18:03:56 -0500] 33292104897156 AmazonSES Sent email to webadmin@lynnbernsteinstudio.com - MessageID:0000014296a79dca-92be6194-f301-41d3-b11e-9ba7ae3847ac-000000 - RequestId:06fd68f1-56ef-11e3-8053-e71b23167bb3

    Thanks