What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working

    Asked by Nethold04 on November 27, 2013 at 10:10 AM

    I have created an autoresponder with a specific report that should be sent back to the submitter. I have tested this but the submitter does not receive the report. Please assist.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on November 27, 2013 at 01:02 PM

    I've checked the settings for the autoresponder. Everything looks fine. This might be probably related to a particular email service or email address. Can you please have the user to check their spam folder? Can you also try a test with a gmail or yahoo account?

    Let us know if the problem persists. We will gladly assist you

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    Answered by Nethold04 on November 27, 2013 at 01:47 PM

    Jeanette, thanks. I have tried testing it with a gmail account and it works. Appreciete your rapid response to this.

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    Answered by oocampo001 on February 28, 2014 at 11:22 PM

    How did you get it working? I have used a gmail to test and it doesn't work. I get the notification email but not the autorespond email to any account I try... I have also tried their SMTP set-up and one seems to set-up (maybe) and when I try to set the port (2nd option per my smtp set-up instructions... the site (jotform) crashes ... i get the jotform is currently down for maintenance... I think the dev. for this is not done properly or their checks aren't being done properly... I've been tryhing to get this working for a 2 days now lol... time to find a developer and get it done the right way...

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    JotForm Support

    Answered by ashwin_d on March 01, 2014 at 04:43 AM

    Hello oocampo001,

    I have already responded to you on the following thread:  http://www.jotform.com/answers/340461-The-auto-responders-set-up-is-so-confusing-#1

    Thank you!