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  • Profile Image

    sending confirmation to user

    Asked by florencejhill on November 27, 2013 at 10:43 AM

    hi there, 

    I want the sender to receive a confirmation email with the details they have just given me as well as a message saying "your order has been received! If there are any problems we will contact you, otherwise we will just send you a confirmation when your flowers have been delivered" or something. 

    when i went on the 'email alerts' section of jotform it looked like i would no longer receive an email alert if i selected the option to send a confirmation to sender. i definitely need both! 

     

    Can you let me know the best way to do this? 

     

    PS Jotform has made my business so great! thank you!

    Page URL:
    http://petalon.co.uk/bunch-two

  • Profile Image
    JotForm Support

    Answered by guilledutra on November 27, 2013 at 01:22 PM

    Hi,

    In order to send a  confirmation email, you should add a form autoresponder to your form, please check this guide:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Hope this helps.

    Please lte us know if you need further assistance.

    Thanks

  • Profile Image

    Answered by florencejhill on November 27, 2013 at 01:33 PM
    thank you, I saw this option but can you confirm i will still receive an
    email notification too?
    Florence
    0208 5335 209
    www.petalon.co.uk
    @petalon_flowers
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 27, 2013 at 01:44 PM

    I can confirm that you will still receive an email notification, just be sure that you have both the email notification and the autorresponder when listing the Email Alerts

    Thanks