What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    sending confirmation to user

    Asked by florencejhill on November 27, 2013 at 10:43 AM

    hi there, 

    I want the sender to receive a confirmation email with the details they have just given me as well as a message saying "your order has been received! If there are any problems we will contact you, otherwise we will just send you a confirmation when your flowers have been delivered" or something. 

    when i went on the 'email alerts' section of jotform it looked like i would no longer receive an email alert if i selected the option to send a confirmation to sender. i definitely need both! 


    Can you let me know the best way to do this? 


    PS Jotform has made my business so great! thank you!

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  • Profile Image
    JotForm Support

    Answered by guilledutra on November 27, 2013 at 01:22 PM


    In order to send a  confirmation email, you should add a form autoresponder to your form, please check this guide:


    Hope this helps.

    Please lte us know if you need further assistance.


  • Profile Image

    Answered by florencejhill on November 27, 2013 at 01:33 PM
    thank you, I saw this option but can you confirm i will still receive an
    email notification too?
    0208 5335 209
  • Profile Image
    JotForm Support

    Answered by guilledutra on November 27, 2013 at 01:44 PM

    I can confirm that you will still receive an email notification, just be sure that you have both the email notification and the autorresponder when listing the Email Alerts