What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account upgrade issue

    Asked by grassmedia on November 27, 2013 at 11:19 AM

    I first sent this as "private" as it contained screen shots of invoices etc. but I'll post here in the hope that it gets noticed!

    I upgraded from Premium to Economy last week and the transaction went through no problem.  The payments has been confirmed by PayPal and all was well.  Now I receive an email from Jotform to say my account will be suspended unless I upgrade.

    On checking, all my details have now reverted to the "Premium account".  Please could you resolve as a matter of urgency as I really don't want my forms disabled!

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    JotForm Support

    Answered by Welvin on November 27, 2013 at 12:45 PM


    I've fixed it already per your first thread: http://www.jotform.com/answers/296122. Thanks