Account upgrade issue

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    grassmedia
    Asked on November 27, 2013 at 11:19 AM

    I first sent this as "private" as it contained screen shots of invoices etc. but I'll post here in the hope that it gets noticed!

    I upgraded from Premium to Economy last week and the transaction went through no problem.  The payments has been confirmed by PayPal and all was well.  Now I receive an email from Jotform to say my account will be suspended unless I upgrade.

    On checking, all my details have now reverted to the "Premium account".  Please could you resolve as a matter of urgency as I really don't want my forms disabled!

  • Profile Image
    Welvin
    Answered on November 27, 2013 at 12:45 PM

    Hi,

    I've fixed it already per your first thread: http://www.jotform.com/answers/296122. Thanks