jotform / google docs duplication

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    Asked on November 27, 2013 at 11:40 AM

    Hello (seems i'm sorting all my jotform queries today!)

    My jotforms are integrated with google docs. i've just seen that bunch two is duplicated - i'm not sure if this is because you are working on it from an earlier query, or if it's something i can fix? one order that has just come in is on one spreadsheet but not the other duplicate. 


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    Answered on November 27, 2013 at 02:17 PM

    Thank you for contacting us.

    We re-create the spreadsheet on each form Google Spreadsheet re-integration. However, if your form is creating a new spreadsheet upon receiving a single submissions, then we will need to check this.

    Is this creating a new spreadsheet when you are getting a new submission? If yes, please provide us with the form name/URL in question.

    Also, we do not update 'old' spreadsheets, the form updates only current Google Spreadsheet.