Please Help! Locked out of account and NEED to use this AM!

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    Bridget Bott 
    Asked on March 12, 2021 at 08:17 AM

    Please help! We have new patients this morning, and one of our employees has gotten us logged out of our account. We use Jotform for all of our patient forms. Can someone please reset us?? Resetting password was no help.

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    Jovanne_A
    Answered on March 12, 2021 at 10:59 AM

    Hi Bridget, thank you for contacting Jotform support.

    Please note that  HIPAA-compliant accounts are usually locked out after multiple failed login attempts. I have now flushed your login attempts, and you should be able to login now.

    Let us know if you are still unable to access your account.