Input Table: Unable to tick a checkbox when using Internet Explorer

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    chrisbateman
    Asked on March 12, 2021 at 10:02 AM

    when completing form from a desk top unable to use mouse to select items that are in a table format.


    https://hipaa.jotform.com/210695252590154

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    Gaetan_B
    Answered on March 12, 2021 at 03:12 PM

    Hello,

    Thank you for reaching out.


    I have tried to reproduce the issue, but haven't been able to do.

    I have cleared your form's cache just in case, could you please let us know if the issue is solved?


    If not, could you please try to empty your cache, this might cause the issue you have encountered.

    Here's a guide on how to do it on Chrome: Clear cache & cookies on Google Chrome.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

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    chrisbateman
    Answered on March 12, 2021 at 03:49 PM

    this is occurring when opening in internet explorer. How am I to send this to clients and manage how they open the form?

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    Vanessa_T
    Answered on March 13, 2021 at 04:13 AM

    Our apologies for the inconvenience. I too was able to replicate the issue.

    1615626485_604c80f58651e_c.gif

    I have now forwarded this to our backend team. You will be notified here as soon as we get an update.

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    Vanessa_T
    Answered on June 03, 2021 at 11:29 PM

    Hello @chrisbateman,

    Thank you for patiently waiting. We've tested this again and we could no longer replicate it.

    Can you please confirm if you're also no longer having this issue?

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    chrisbateman
    Answered on June 04, 2021 at 08:41 AM

    it does work but not supper well. I have to click the box more than once sometimes to make it work.

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    Marco_S
    Answered on June 04, 2021 at 11:20 AM

    Hello there,

    After testing your form on Internet Explorer, I wasn't able to notice any glitch, as you can see below:

    1622819422_60ba425e165e1_explorer.gif


    Unfortunately Internet Explorer never had a good reputation in terms of functionality and performance. That's why it has fallen into disuse in the last years, as shown in the browsers usage statistics, that you can check here:

    https://gs.statcounter.com

    Microsoft even announced its end of life a few weeks ago:

    https://edition.cnn.com/2021/05/20/tech/microsoft-internet-explorer-end-of-life/index.html


    Let us know if you need any further assistance,

    Marco