submitted forms not getting through

  • Profile Image
    Asked on June 10, 2011 at 01:31 PM


    When somebody submits a form I am not getting an email to my inbox saying there has been a form submitted


    I have asked my hosting company to put jotform on the safe list so it doesnt get caught in the spam filter


    the address it is meant to go to is


  • Profile Image
    Answered on June 10, 2011 at 10:05 PM


    When I logged into your account, loaded the form in question and clicked on "Email Alerts", I was greeted with this (indicated by the arrow). What is it? Did you put it there? Maybe it's a JotForm feature with which I'm not familiar:

    Normally, there is a default email notification that looks like this:

    This default notification is preset to deliver submissions to the email address associated with your JotForm account.

    As stated earlier, I don't know about the first one but just leave it there and click "Add New Email" then click "Next" and if neccessary, change the recipient address on the envelope. Click "Next" and "Finish" and save the form.

    Please let us know after doing this you can now receive submissions at your email address.


    ~ Wayne

    P.S. Please see the following links for additional info:

    Receiving Emails on Form Submissions
    Understanding Reply-To and Recipient Settings on E-mail Wizard

    P.P.S. I noticed that you had two submit buttons. Is there a particular reason for this? If not, please delete one of the fields.

  • Profile Image
    Answered on June 11, 2011 at 03:06 PM
    wow thanks i had that set up but it must have been deleted

    thanks for the detail and effort you put in the reply, I offer support to my customers and i really appreciate the effort you put in


  • Profile Image
    Answered on June 11, 2011 at 03:09 PM

    Always glad to help where we can, Suzie :)

    ~ Wayne